About my policy

If you’ve lost your policy documentation, simply call us on 1300 476 030 or email us at customer@encompassprotect.com.au and we’ll send you a copy.

Call us on 1300 476 030 or email us at customer@encompassprotect.com.au and we’ll update your details.

We recalculate the premiums for your policy each year at your policy anniversary.  We will also recalculate the premiums for your policy when there is a change to your policy.

If we make changes to your premium, including making changes to our premium rates, the change will only apply to you once a year, effective from your next policy anniversary. We’ll give you at least one month’s written notice before premiums change. If you make changes to your policy, we’ll recalculate your premium based on the rates applicable at the time the change is approved by us.

Your premiums will vary depending on several factors including:

• your premium type – variable age-stepped premium or level premium. The level premium type ceased being available on 16 February 2024
• your eligibility for discounts – we may from time to time offer discounts that may reduce your premiums. These discounts are not guaranteed, may be varied or removed, and may not apply over the life of your policy, and
• the length of time since you applied for cover – when you first apply for insurance, we undertake a detailed assessment of your personal circumstances. As we know more about your situation at that time, we’re able to offer insurance to you at reduced standard premium rates. As time passes, your premiums will gradually increase to our standard premium rates.

Your premiums will also change if, for example:

• your sum insured changes, including because of Indexation Benefit increases
• there are changes to stamp duty or other government charges
• there are changes to policy fees (as at the date of this PDS, no policy fee applies), or
• we make changes to our standard premium rates, or the discounts we offer.

If you can’t afford to pay your premiums, please contact your financial adviser, call us on 1300 476 030 or email us customer@encompassprotect.com.au and we’ll let you know what options are available.

Premium payments for Encompass Protection policies are paid through direct debit, either by credit card or debit card, ensuring you don’t accidently forget a payment. You can choose to pay your premium monthly or yearly. If you pay your premium monthly, we’ll apply a premium frequency loading to your premium, which helps cover the costs of collecting your premium more frequently.

We can change the frequency loading percentages at any time and will notify you of any material changes.  Any changes will apply to your next policy anniversary.

Your Encompass Protection policy starts when your application has been assessed and approved by us, and we have received your first premium. As soon as your cover is approved, a welcome letter will be sent to you via email, along with a policy schedule outlining the full details of your cover, including your policy’s commencement date.

If you’re applying for life insurance, or increasing the insurance cover you already have, it’s important you tell us about any change in your health or financial circumstances. If during this process, you’ve forgotten to tell your adviser something, we recommend you contact them as soon as possible to discuss. Alternatively, you can contact us directly by phoning us on 1300 476 030 or sending an email to customer@encompassprotect.com.au

Once you’ve been accepted for insurance cover, you don’t need to update us of any changes to your health, financial circumstances or occupation.

Encompass Protection policies allow for one insured person per policy, so your partner will need to apply for insurance cover under their own policy.

You may still be eligible for life insurance if you have any pre-existing health condition(s). Your financial adviser can help answer any questions you may have about these and guide you through the application process.