Make a claim

Making a claim has never been easier

If you need to make a claim, we know you’ll want an answer fast.

That’s where we come in.

No-one makes a claim because something good happened. Claims can come during times of stress, illness, pain or heartache – so you want to be confident that if you’re in tough situation you’ll be able to get a clear answer, fast.

At Encompass Protection, we get this, so we’ve partnered with MLC Life Insurance to help deliver a claims experience with some of the quickest times in the industry.

If you need to make a claim, we’ll match you with a dedicated claims consultant who’ll help you through the process and make things as simple as possible. They’ll make sure we get everything we need to assess your claim carefully and efficiently, so you can focus on getting better.

How to make a claim


Get started by contacting us on 1300 476 030 or as soon as you know you need to make a claim and we’ll get things moving. Our phone lines are open from 8.00am to 6.00pm (AEST/AEDT) Monday to Friday.


Once you’ve got your claim started, we’ll be in touch to find out exactly what’s happened, getting to know you and your situation better. We’ll work out the right type of claim and gather all the information we need to assess things quickly.


Sometimes we might need you to send us extra information or documents. We’ll let you know what we need and support you through this process.


As soon as we have enough information to start your assessment, we’ll put you in touch with your dedicated claims consultant. They’ll be your go-to resource for all information and support related to your claim.


We’ll keep you updated every step of the way through the assessment process and let you know once a decision’s been made.

Delivering care today with Vivo

Did you know that with your Encompass Protection Insurance, you and your immediate family* have access to Vivo at no additional cost. Vivo is a holistic health, wellness and recovery program that connects you to experts in fitness, nutrition, wellbeing, mental health, medical support and much more.

Download the Vivo flyer