Vivo is available to Encompass Protection customers at no extra cost, providing a broad range of support options and guidance from real experts and online resources you can use anytime.
Get more value from your cover, every day with Vivo
Your cover gives you access to Vivo’s expert wellbeing and recovery support that you can use at any time. Talk to health and medical professionals within days and use helpful tools and resources whenever you need them.
Network of experts
Dietitians, exercise physiologists, psychologists, and medical specialists from across Australia and New Zealand.
Support within days
No lengthy waits, and no GP referrals required.
Experts are available online or by phone within days.
Yours at no extra cost
Vivo is available to you and your family when you’re with Encompass Protection.
Vivo helps put you back in control of your health - with fast connection to expert support, at no extra cost.
Explore your support options
Skip the costs and get quick access to Vivo’s experts for help with your wellbeing or recovery.
Nutrition
Available for family.*
Medical
Available for family.*
*Not all services are available for family members. Family means child, partner, parent or partner-in-law.
No extra cost
No claim required1
Confidential
Easy online access
Family included*
Australia-wide
Unlock more with the Vivo app
Track your progress and set goals to make every step of your wellbeing or recovery journey count. You can even compete for prizes along the way!
How do I get started?
Sign up online
Create your Vivo account within minutes to unlock expert support.
Explore Vivo
Look through Vivo’s full range of services and resources.
Reach out to Vivo
Vivo’s team of experts are here if you need help getting started.
Frequently asked questions
No, you generally don’t need to make a claim to access additional support from Vivo*. Getting recovery support in the early stages of an illness or injury can significantly improve your long-term health outcomes.
When illness or injury impacts your ability to stay at work, you can reach out to us to see if you’re eligible and suitable for additional support through Vivo.
Additional support through Vivo is provided based on suitability.
(*Access to cancer coaching does require you be on claim.)
Vivo is available at no additional cost if:
- you have an Encompass Protection policy
- you’re a participating financial adviser or part of their practice team.
Some services are also available to family members:
- Nutrition consult
- Exercise consult
- Mental health opinion
- Medical opinion
Family members include:
- Children (mental health opinions 18+)
- Parents
- Partner
- Partner’s parents
If you’re eligible, create your Vivo account in minutes:
- Sign up online: enter your name, email, and create a password.
- Verify your email.
- Confirm eligibility by answering a quick question and providing the requested details.
- Access your account – book services for yourself and eligible family members, and download the Vivo app from your account.
- Prefer to call? You can book select services (nutrition consult, exercise consult, mental health opinion, and medical opinion) by calling 1300 163 053. Our providers will confirm your eligibility over the phone.
We’ve transferred your account to the new Vivo portal. Sign in using your existing email. If you need help accessing your account, use ‘Forgot password’ or contact support via the portal.
Vivo is available at no additional cost if you have an Encompass Protection policy,
The services available for your access depend on, and may be limited by, arrangements we have with the service providers we have partnered with, and/or agreements we have entered into with the policy owner (such as the trustee or employer for group insurance policies).
There’s no overall limit on how many Vivo services you . Each expert service can be used once per person for the same health or medical reason within a 12‑month period.
Example: If you book a nutrition consult for guidance on living with diabetes, you can’t book another nutrition consult for diabetes within the next 12 months. But if you want help with meal planning for weight management during that time, you can book a nutrition consult again for that new reason.
However, the services offered for you and your family is different. Recovery, cancer care and the app are unavailable to family members.
In a medical sense, treatment refers to the care and management provided to a patient to combat a disease, injury, or health condition. It includes any medical intervention aimed at alleviated symptoms, curing illness, or improving quality of life.
Treatments can involve pharmacological approaches (medications), surgical procedures, therapeutic interventions (physical therapy, counselling), or preventative or palliative care.
The goal of treatment is to restore health, manage symptoms, and prevent complications. It is typically prescribed or coordinated by healthcare professionals as part of a care plan following a diagnosis.
Vivo offers plans and opinions that can guide your treatment plan. Vivo’s experts cannot provide treatment and Vivo does not fund treatment.
You and your family* have access to a range of services, subject to terms and conditions. This includes details about the services provided.
The Vivo brand is owned and operated by Nippon Life Insurance Australia and New Zealand Limited ABN 90 000 000 402 AFSL 230694, trading as Acenda Life (the Insurer). The Insurer is a member of the Nippon Life Group. Vivo services are not insurance (including health insurance) and the services do not replace your relationship with your current doctor, other treating health providers and health consultants. See our Terms of Use for more information on Vivo services.