About Acenda

While our team is available and happy to answer any questions you might have, we appreciate that sometimes it’s faster simply to find the answer yourself. That’s why we’ve created this frequently asked questions page – so that all the most commonly asked questions about Encompass Protection can be found in one central place.

Encompass Protection is issued by Nippon Life Insurance Australia and New Zealand Limited ABN 90 000 000 402 AFSL 230694, trading as Acenda (the Insurer).

Acenda has been protecting Australian lives for over 135 years and in 2024, we approved over 94% of individual claims received and paid $802 million in benefits to over 5,400 customers when they needed it most. In fact, Acenda has some of the fastest claims approval turnaround times in the industry* and are known for managing claims effectively and efficiently. So, you can be confident that you and your loved ones are in safe hands because all Encompass Protection claims are handled by the team at Acenda.

For further information visit: www.acenda.com.au

*source: APRA Life Insurance Claims and Disputes Statistics for Claims Duration – Individual Advised

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