If you feel we haven’t resolved your complaint to your satisfaction, you can then lodge your complaint with the Australian Financial Complaints Authority (AFCA). AFCA is an independent organisation, which provides free assistance to customers who have complaints about financial products and services. AFCA can be contacted at:

Phone: 1800 931 678
Website: www.afca.org.au
Address: GPO Box 3, Melbourne VIC 3001
Email: info@afca.org.au

Tags: About Encompass Protection | Complaints