Click the secure link in the email using your mobile, tablet, or computer – whichever suits you best.

You’ll be prompted to request an access code, which will be sent to the mobile number you provided in your application. Enter the code to begin.

If you have any issues accessing your application, please contact us.

You can contact us for help. You may also try the following steps:

• Refresh the page;
• Ensure the application isn’t open across multiple tabs or browsers;
• Clear your browser’s cache and cookies;
• Update your browser;
• Try another browser (Chrome, Edge, Firefox, Safari);
• Try incognito/private mode;

Request a new access code.

Yes. It’s important that you complete all questions truthfully and to the best of your knowledge as you have a duty to take reasonable care not to make a misrepresentation (please see the Product Disclosure Statement for full details). If you’re unsure how to answer something, please contact us or your financial adviser.

You can contact us for assistance in completing the application, or you can click the ‘Return incomplete’ button to send the application back to your financial adviser.

Most applicants complete the form in 15–30 minutes, depending on their medical and lifestyle history.

You may be asked to provide:

• height and weight;
• medical history (including details of any doctors consulted, medications, diagnoses, treatments and results of any investigations);
• family history;
• occupation and income;
• lifestyle habits;
• travel and hobbies.

Please answer all questions as accurate and complete as possible. If you can’t recall a specific date, you may provide an estimated date or the month and year. If you remember additional details after you completed your application, tell your financial adviser as soon as possible so they can update your disclosures, as complete and accurate information is important to ensure your application is assessed correctly.

Yes. Your progress is saved automatically. Use the same secure link in your email to resume your application at any time.

You must take reasonable care not to make a misrepresentation. Your answers must be honest, complete, and as accurate as you can reasonably recall so your application can be properly assessed.

Your responses will be shared with your financial adviser and used by the insurer and the underwriting team to assess your application.  They may also be shared with relevant parties in line with our Privacy Policy.

Once you finish, the application will return to your financial adviser for final review and submission. After submission, we’ll send you a copy of your answers. If you notice any errors, please contact us immediately.

No. Completing the application does not activate cover. Interim Accident Cover begins only after your financial adviser submits the application.