Vivo is available to Encompass Protection customers at no extra cost, providing a broad range of support options and guidance from real experts and online resources you can use anytime.
Your health, more choice
Network of experts
Dietitians, exercise physiologists, psychologists, and medical specialists from across Australia and New Zealand.
Support within days
No lengthy waits, and no GP referrals required. Experts are available online or by phone within days
Yours at no extra cost
Vivo is available to you and your family when you’re with Encompass Protection.
Vivo helps put you back in control of your health - with fast connection to expert support, at no extra cost.
Explore your support options
Skip the costs and get quick access to Vivo’s experts for help with your wellbeing or recovery.
There’s no need to claim, and it won’t affect your insurance cover.
No extra cost
Unlimited access
Confidential
Easy online access
Family included*
Australia-wide
How do I get started?
Sign up online
Create your Vivo account within minutes to unlock expert support.
Explore Vivo
Look through Vivo’s full range of services and resources.
Reach out to Vivo
Vivo’s team of experts are here if you need help getting started.
Frequently asked questions
No, you don’t need to make a claim to access additional support from Vivo. Getting recovery support in the early stages of an illness or injury can significantly improve your long-term health outcomes.
When illness or injury impacts your ability to stay at work, you can reach out to us to see if you’re eligible and suitable for additional support through Vivo.
Additional support through Vivo is provided based on suitability.
Vivo is available at no additional cost if:
- you have an Encompass Protection policy
- you’re with a participating super fund or employer,*
- you’re a participating financial adviser or part of their practice team.*
Some services are also available to family members:
- Nutrition consult
- Exercise consult
- Mental health opinion
- Medical opinion
Family members include:
- Children (mental health opinions 18+)
- Parents
- Partner
- Partner’s parents
*Availability depends on arrangements with service partners and agreements with the policy owner.
If you’re eligible, create your Vivo account in minutes:
- Sign up online: enter your name, email, and create a password.
- Verify your email.
- Confirm eligibility by answering a quick question and providing the requested details.
- Access your account – book services for yourself and eligible family members, and download the Vivo app from your account.
- Prefer to call? You can book select services (nutrition consult, exercise consult, mental health opinion, and medical opinion) by calling 1300 163 053. Our providers will confirm your eligibility over the phone.
We’ve transferred your account to the new Vivo portal. Sign in using your existing email. If you need help accessing your account, use ‘Forgot password’ or contact support via the portal.
Vivo is available at no additional cost if you have an Encompass Protection policy, are with a participating super fund or employer, or are a participating financial adviser or practice team member.*
There’s no overall limit on how many Vivo services you or your family can use. Each expert service can be used once per person for the same health or medical reason within a 12‑month period.
Example: If you book a nutrition consult for guidance on living with diabetes, you can’t book another nutrition consult for diabetes within the next 12 months. But if you want help with meal planning for weight management during that time, you can book a nutrition consult again for that new reason.
In a medical sense, treatment refers to the care and management provided to a patient to combat a disease, injury, or health condition. It includes any medical intervention aimed at alleviated symptoms, curing illness, or improving quality of life.
Treatments can involve pharmacological approaches (medications), surgical procedures, therapeutic interventions (physical therapy, counselling), or preventative or palliative care.
The goal of treatment is to restore health, manage symptoms, and prevent complications. It is typically prescribed or coordinated by healthcare professionals as part of a care plan following a diagnosis.
Vivo offers plans and opinions that can guide your treatment plan. Vivo’s experts cannot provide treatment and Vivo does not fund treatment.