Everyone sleeps better when they’re covered by us
We believe in the importance of life insurance, and we believe in the importance of choice.
Encompass Protection is designed to give Australians more choice when it comes to finding the protection they need, at the right price, without sacrificing great customer service or confidence in the claims experience.
While Encompass Protection may be a new brand to you, the businesses and people behind Encompass Protection aren’t.
Encompass Protection is issued by Nippon Life Insurance Australia and New Zealand Limited, trading as Acenda (the Insurer) and administered by NEOS Life.
Our partners
Acenda is a part of the Nippon Life Group – one of the world's leading life insurers. Together we are committed to helping to provide safety and security to its customers, continuing to pay insurance claims and policy benefits reliably even in the face of major disasters and financial crises.
Acenda has been protecting Australian lives for over 135 years and in 2024, we approved over 94% of individual claims received and paid $802 million in benefits to over 5,400 customers when they needed it most. In fact, Acenda has some of the fastest claims approval turnaround times in the industry* and are known for managing claims effectively and efficiently. So, you can be confident that you and your loved ones are in safe hands because all Encompass Protection claims are handled by the team at Acenda.
*source: APRA Life Insurance Claims and Disputes Statistics for Claims Duration - Individual Advised.
NEOS is a specialist in life insurance administration. Since their launch in 2018, NEOS has changed the way life insurance is delivered in Australia by focusing on making it easy, accessible and friendly. In doing so, they’ve lived up to their mission of setting a new standard in life insurance. As a result, you can expect a truly outstanding customer experience when it comes to the assessment of your application and management of your Encompass Protection life insurance policy.
www.neosgroup.com